Privacy Policy

1. Introduction

Sole Solutions Healthcare Services ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller responsible for your personal data is:

Olukemi Aboaba
Sole Solutions Healthcare Services
South East London
Email: solesolutionshcs@gmail.com
Phone: 07907 562 888

3. What Personal Data We Collect

We may collect and process the following information:

• Identity data: your name
• Contact data: phone number, email address, home address
• Health data: relevant medical and foot health information necessary for safe treatment (e.g. diabetes status, medications, allergies)
• Enquiry data: messages you send via our contact form, phone, email, or WhatsApp
• Technical data: IP address, browser type, and usage data collected automatically when you visit our website

4. How We Collect Your Data

We collect data when you:

• Submit an enquiry via our website contact form
• Call, email, or message us on WhatsApp
• Book or attend an appointment
• Provide health information during a consultation
• Browse our website (technical data collected automatically)

5. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and arrange appointments
• To provide safe and appropriate foot health treatment
• To maintain accurate treatment records as required by professional standards
• To contact you about your appointments (reminders, follow-ups)
• To comply with legal and professional obligations

6. Lawful Basis for Processing

We process your personal data on the following legal bases:

• Consent: when you submit an enquiry form or contact us voluntarily
• Contract: to fulfil our service agreement when you book an appointment
• Legitimate interests: to respond to communications and improve our services
• Legal obligation: to comply with professional and regulatory requirements
• Vital interests / Special category data: health data is processed under explicit consent or for the provision of health care

7. How We Store and Protect Your Data

We take appropriate measures to protect your personal data, including:

• Keeping paper records in secure, locked storage
• Using password-protected devices for digital records
• Limiting access to your data to authorised personnel only
• Disposing of records securely when no longer required

Health and treatment records are retained for a minimum of 7 years in line with professional guidelines, after which they are securely destroyed.

8. Sharing Your Data

We do not sell, trade, or share your personal data with third parties for marketing purposes. We may share data only:

• With your GP or other healthcare professional, with your explicit consent
• With form processing services (e.g. Formspree) to handle website enquiries — these processors act on our behalf and are bound by data protection agreements
• Where required by law or professional regulation

9. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data (subject to legal retention requirements)
• Restrict processing — ask us to limit how we use your data
• Data portability — request your data in a portable format
• Object — object to certain types of processing
• Withdraw consent — where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at solesolutionshcs@gmail.com or call 07907 562 888.

10. Cookies

Our website does not currently use cookies for tracking or advertising. If this changes in the future, we will update this policy and provide appropriate notice.

11. Third-Party Links

Our website may contain links to external sites (e.g. WhatsApp). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

12. Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Olukemi Aboaba
Sole Solutions Healthcare Services
Email: solesolutionshcs@gmail.com
Phone: 07907 562 888